Quality & Safety

We Strive for Quality

Our goal is to provide safe, high-quality care. We want to know if you have any concerns about patient care or safety in the hospital. We encourage you to discuss any such concerns with members of the team caring for you or a representative of the hospital’s management.

If your concerns are not resolved, please contact Susan Davis at 563-244-3575 or by e-mail at Susan.Davis@mercyhealth.com.

If your concerns are still not resolved, you may also contact The Joint Commission’s Office of Quality Monitoring:

• Online: www.jointcommission.org, using the 'Report a Patient Safety Event' link in the 'Action Center' on the home page.
• Fax: 630-792-5636
• Mail to:
  • The Office of Quality and Patient Safety
    The Joint Commission
    One Renaissance Boulevard
    Oakbrook Terrace, IL 60181